Orders shipped to Europe and the USA | Shipped from our Danish warehouse


Shipping Policy

This Shipping Policy outlines the terms and conditions governing the delivery of products purchased from Foldstowsack (operated by Diamant Møbel). By placing an order on our website, you agree to the terms set forth below.

  1. Order Processing
    Orders are processed and dispatched from our facility in Denmark. Our standard processing time for all orders is 1–2 business days, excluding weekends and public holidays. During this period, our team prepares your items for shipment.
  2. Shipping Destinations and Carriers
    We provide shipping services to customers located within Europe and the United States.

We utilize international courier services, including DHL, FedEx, and UPS Priority services, to ensure reliable transit. Our logistical operations are managed directly from our registered Danish facility.

  1. Estimated Delivery Times
    Once your order has been dispatched, the estimated delivery timeframe is 5–9 business days.

Please note that delivery timelines are estimates based on standard transit conditions provided by our logistics partners. While we strive to adhere to these timeframes, actual delivery may be influenced by factors such as customs clearance processes, local carrier performance, and unforeseen logistical disruptions.

  1. Shipment Tracking
    To ensure transparency throughout the delivery process, we provide automated tracking updates. Upon dispatch, arrival at key logistics hubs, and during the final local delivery stage, notification emails will be sent to the email address provided at the time of purchase. These updates allow you to monitor the status and movement of your package.
  2. Delivery Issues and Investigations
    We are committed to the reliable fulfillment of your orders. In the event that a shipment has not arrived within the estimated timeframe, please contact our support team at wardrobe@foldstowsack.com.

Upon receiving your inquiry, we will initiate a formal investigation with the respective carrier to locate the package or determine its status. Based on the findings of this investigation and the specific circumstances of the transit failure, we will determine the appropriate resolution, which may include a replacement shipment or a refund of the transaction amount.

  1. Duties and Taxes (DDP)
    For shipments to our service regions, we operate under a Delivered Duty Paid (DDP) model. This ensures that the costs associated with customs duties and import taxes are managed as part of the shipping process, providing a streamlined experience for the recipient.
  2. Shipping Origin and Contact Information
    All orders are shipped from our registered address:

C/O Vigerslevvej 16. st th, Agerskovvej 1A, st. tv, 2610 Rødovre

Customer Support:
Email: wardrobe@foldstowsack.com
Phone: +45 36705701
Registration Number: DK 45124061

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