How can I pay for my order?
We currently accept the following payment methods:
Visa, Mastercard, American Express
Apple Pay, Google Pay
Other supported digital wallet services available at checkout.
All payments must be completed before an order is processed and prepared for dispatch. Your transaction is processed via secure, PCI-compliant payment gateways.
Shipping & Delivery
Where are orders shipped from?
All orders are dispatched directly from our own warehouse in Denmark. We maintain internal inventory management to ensure full control over our supply chain.
When will my order be shipped?
Orders are typically processed within 1–2 business days after payment confirmation. Once dispatched, you will receive a shipment confirmation email with tracking details.
How long does delivery take?
Estimated delivery time is 5–9 business days after dispatch for destinations within Europe and the United States. Please note that delivery times are estimates and may be affected by extreme weather or major logistics disruptions.
Which carriers do you use?
We partner with premium international delivery services, including DHL, FedEx, and UPS. Carrier selection is optimized based on your destination to ensure the most reliable and efficient delivery.
Will I receive tracking information?
Yes. You will receive automatic email updates for all key milestones:
Order dispatch
Arrival at logistics facilities
Transit updates
Final delivery completion
Taxes & Duties (DDP)
Are taxes and duties included?
Yes. All orders are shipped on a Delivered Duty Paid (DDP) basis. The final price you see at checkout includes all applicable taxes and import duties. You will not be asked to pay any additional fees to customs authorities upon arrival.
Returns & Refunds
Do I have a right to return my order?
Consumers in eligible jurisdictions are entitled to a 14-day withdrawal period, starting from the day you receive your goods. To exercise this right, please notify us in writing within the 14-day window. Items must be returned in their original condition and packaging.
How do I request a return?
Please contact our support team at [Insert Support Email] with:
Order number
Customer name
Reason for return
Photographs (if applicable)
Once your request is reviewed, we will provide our return address in Denmark and clear instructions on how to send the package back.
What if my item arrives damaged or defective?
If a product arrives damaged or materially different from your order, please contact our support team within a reasonable period after delivery. We may request photographs for verification. Once validated, we will offer a replacement or a full refund. In such cases, you will not be required to return the defective item unless specifically requested.
When will I receive my refund?
Approved refunds are issued to the original payment method. The processing time for funds to appear in your account depends on your financial institution.
Order Modifications
Can I cancel my order?
Orders may be cancelled only if they have not yet entered the dispatch process. Please contact our support team as soon as possible to request a cancellation. If the order has already been dispatched, you may exercise your standard return rights upon receipt.